Reference: Stop Premise Based Service For Landlord - Tenant Process Model - Page 4 for the business process diagram associated with this activity.Actor/Role: CSRDescription: The existing tenant has decided not to move out. There is a Pending Start SA for the landlord and in addition, a future dated Pending Start SA for a new tenant. The CSR or Authorized User cancels the existing stop and the future dated pending start for the new tenant. The landlord's Pending Start SA is automatically canceled.
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